Returns & Refund Policy

Return Window
Returns must be initiated within 30 days of receipt. Requests made after this window will not be accepted.

Eligibility Requirements
To qualify for a return, items must be:

• In original, unopened packaging
• Never installed, connected, or used
• Accompanied by the original invoice or order number

Equipment that has been installed, wired, plumbed, or powered on is not eligible for return, regardless of the 30-day window.

How to Request a Return
Contact us at 1-800-665-0523 or info@rodwaysupply.ca with your order number and reason for return before sending anything back. Returns sent without prior authorization may be refused or delayed. 

Restocking Fee
All authorized returns are subject to a restocking fee of up to 30%, at our discretion, based on the condition of the item and packaging upon return.

Return Shipping
Unless the return is due to our error (wrong item shipped, manufacturer defect confirmed prior to installation), the customer is responsible for return freight costs. We recommend insuring return shipments, as items lost or damaged in transit back to us are the customer’s responsibility.

Non-Returnable Items
The following are final sale and not eligible for return:

• Special order, custom-built, or non-stock items
• Items marked as final sale at time of purchase
• Used, installed, or altered equipment
• Parts and components once removed from original packaging

Order Cancellations
Orders may be cancelled for a full refund only if the item has not yet shipped or entered production (for special order items). Once an order has shipped or a custom order has entered production, standard return terms and restocking fees apply.