Shipping & Freight Policy

At Rodway Refrigeration & Restaurant Supply, we want your equipment to arrive safely and on time. Please review the following policies regarding shipping, freight, and delivery before placing your order.

F.O.B. Origin

All shipments are F.O.B. (Free On Board) from our warehouse or the manufacturer. This means the risk of loss passes to you once the carrier picks up the items. We are not liable for damage or loss that occurs during transit.

Optional Shipping Insurance

Customers may optionally purchase third-party shipping insurance through us at the time of checkout. This insurance provides a more streamlined claims process and broader coverage than standard carrier liability.

If you choose to decline shipping insurance, you acknowledge that any claims for transit damage or loss must be filed by you directly with the freight carrier. Please note that carrier payouts are often limited to a fraction of the equipment’s actual value, based on their “released value” rates.

Inspection Required

You must inspect all equipment for damage before signing the Bill of Lading (BOL). If damage is found, you must note it on the BOL or refuse the shipment.

Additional Fees

Customers are responsible for extra charges including, but not limited to, residential delivery and redelivery fees.


If you have questions about this policy or your shipment, please contact us at info@rodwaysupply.ca or 1-800-665-0523.